Business Process Engineering
Business Process Engineering forms the backbone of developing and optimising business capabilities. It connects people, data and technology into a value chain realising value.
Most of the challenges faced by organisations can benefit from active business process management. BPM provides the structure required to mature organisations and ensure that they meet their objectives. It creates a framework that explains the logical progression and integration of services in the organisation.
Develop a model of how your organisation functions by combining processes, data and policies into a model that transforms resources into outputs. This explicit understanding of your organisation is a baseline that is needed to scale, downscale, replicate or change the way you produce. It is also vital as a complete framework for identifying, accessing and implementing continuous improvements as well as process reengineering.
Continuous Process Improvement
Once a process meets the basic operational requirements, the organisation needs to actively engage to mature, adjust and improve the process. Continuous Improvement programmes allow the organisation to start off with processes that is understood and can be improved. It also equips you with the tools to engage with the mechanisms that drives your business.
Process Reengineering and Optimisation
Two main factors distinguish our process approach from many others. Firstly, we always evaluate a process in context of a complete operating environment that includes amongst other, data, technology, policies, objectives, strategy, the competitive environment and the metrics required to drive the organisation. The other important aspect that sets us apart is our wide industry exposure and diverse set of resources that enables us to implement an analogues perspective in process innovation which in short means that we have both a tried and tested set of tools, as well as the ability to solve problems in a way that is not necessarily obvious for domain experts.
Process Digitisation and Automation
Since the early 2000’s companies have seen great returns from the automation of business processes and operations through the implementation of process driven systems or workflow solutions. These solutions have become less expensive, more integrated and easier to implement over the last two decades and there is still a lot to gain in automating manual processes. Robotic Process Automation (RPA) is also an exciting addition to this toolset. However, many of the projects that automates through workflow or RPA is merely changing from manual to automated. To face the future, business needs to digitise in a way that looks at the possibilities of technology and develop processes to leverage around this instead of simply digitally repeating the current processes. Access to information, the support and strengthening of decision-making, AI and models that learns and improves will change the way work is defined and success is measured, not just change the way we work.
System Selection and Specification
To execute a best-of-breed strategy, it is vital to understand the business requirements in context of the current and future business, as well as in context of current and improved or possibly re-engineered future processes. The starting block for this is an operational baseline model that describes the operations comprehensively and allows analysts to ‘test’ the fit of a possible solution. From there on, expertise is needed to ensure that possible solutions also fits into the organisations in terms of ownership models, stability, total cost of ownership, non-functional characteristics needs etc. Fourier-E has extensive experience in solution development and selection, a skill that we apply to ensure that if an investment is made, it is the right one. In addition, we like to take responsibility for the implementation of solutions and establishing the required support platform for operational excellence.
Venturing into new business areas or re-engineering delivery units requires an unconstrained view of how goods or services are produced. Capability design identifies “what is really needed” to deliver goods or services and then unpacks it into capabilities that interacts. These are tested with process, people, data and technology perspectives to provide a target operating model that is used to direct the organisational development roadmaps, derive milestones and implement metrics.
There is a logical framework for maturing operations (the CMMI) that has been used successfully by many businesses over the past couple of decades. However, it is not always easy to navigate this framework successfully. It might be due to a lack of capacity, experience in breaking new territory in terms of the CMMI steps or being to entrenched in the problems associated with your current operation. Fourier-E has extensive knowledge and experience in improving, redefining or reengineering organisations at different phases in their journey towards excellence.